Agent Guidance


​​​​​​​We understand that the commission claims process is a time consuming activity that requires a high level of organisation. To help you in this activity, please read the FAQs below.

What programmes are ineligible for commission?

As per our agreement, the following programmes are ineligible for commission:

Ineligible programmes

  • Distance learning programmes
  • Pre-sessional English language programmes
  • MBChB (Undergraduate Medicine)
  • All Master of Clinical Dentistry programmes
  • All programmes delivered in collaboration with other institutions
  • Courses for short-term visitors

If you are unsure whether a programme is commissionable, please contact us with the relevant details.

How do I submit a commission claim?

How to complete your commission claim (PDF) Commission claim template (XLSX)

When is the deadline for submitting commission claims?

The deadline is 21st October every year. If you have significant mitigating circumstances that withhold you from submitting a claim by this date, you must contact at the earliest possible time.

In ordinary cases, if the claim is not submitted prior to the deadline, then the claim will not be assessed.

How do I manage a dispute in the commission claims process?

The University of Edinburgh will provide you with details of why a specific claim is not commissionable. The most common reason for disputes is that agents have not submitted data-protection forms at the time of application.

Each dispute will be investigated thoroughly by the Global Operations Support Officer and communicated directly with the named contact at the agency.

How can I ensure that I receive payment promptly?

You should ensure that you have completed the commission claim form accurately and completely.

Upon confirmation of the final sum, you should produce an official invoice. You should not resubmit the commission spreadsheet with bank details attached.

Official invoices should be sent to

How can I ensure that I am linked to my applications?

If you are submitting an application for a postgraduate programme, you can select your agency as the nominated representative from a drop-down menu.

If this is done by you or the applicant, then there is no need to submit a data-protection form.

Where the applicant has applied via UCAS, you will need to submit a completed data protection form.

Download data protection form

How can I receive a list of all of my applicants?

Please send an email to with your request. Please note that it can take up to five business days to collate this information.

Alternatively, you can login to your agent portal and see all of the applications that have been linked to your agency.