Finance Helpline

As a result of the COVID-19 virus and staff being required to work from home, we are currently unable to provide a telephone service for logging support calls.

Finance Helpline Availability and Contact Details

Students and Alumni


Student Payments Enquiry:

Student Payments Enquiry Form


Ways of getting in touch:

Opening hours: 

Monday-Thursday: 9am-10pm 

Friday: 9am-7pm 

Sat 12pm-5pm 

Sun 12pm-7pm 

  • Book an online appointment at UoE Pay Fees – we have increased our appointment availability
  • Phone the Finance Helpline on 0131 651 5151. Select option 1 for 'fees and finance queries', then option 1 for 'any questions or issues about Fee payments').

Opening hours: 

Monday-Friday: 9am-5pm

Staff, Visitors and Non-Uni Members

Please start by visiting our self-help pages below and get in touch through the linked contact forms, as necessary.

Staff and Visitors

Non-University Members (Guests or members of the public)

Contact us through an online sign language interpreter

British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service.

Find out more on the Contact Scotland BSL website

Still need help?



Opening hours

Regular semester hours:

9am - 5pm, Monday to Friday