Finance Helpline
As a result of the COVID-19 virus and staff being required to work from home, we are currently unable to provide a telephone service for logging support calls.
Finance Helpline Availability and Contact Details
Students and Alumni
Student Payments Enquiry:
Ways of getting in touch:
- Contact EdHelp
Opening hours:
Monday-Thursday: 9am-10pm
Friday: 9am-7pm
Sat 12pm-5pm
Sun 12pm-7pm
- Book an online appointment at UoE Pay Fees – we have increased our appointment availability
- Phone the Finance Helpline on 0131 651 5151. Select option 1 for 'fees and finance queries', then option 1 for 'any questions or issues about Fee payments').
Opening hours:
Monday-Friday: 9am-5pm
Staff, Visitors and Non-Uni Members
Please start by visiting our self-help pages below and get in touch through the linked contact forms, as necessary.
Non-University Members (Guests or members of the public)
Contact us through an online sign language interpreter
British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service.
Find out more on the Contact Scotland BSL website
Still need help?
Email: finance.helpline@ed.ac.uk
FAQs: https://edin.ac/studentfinance
Opening hours
Regular semester hours:
9am - 5pm, Monday to Friday