Finance Channel FAQs

I've already paid, so why does my bill show the amount owed as outstanding?

Sometimes the payments you make may not be shown against the oustanding bill as the payment has not yet been allocated. However, if you go to the "current items tab" on the Student Finance Channel, the amount you have paid will be shown as "unallocated" under the appropropriate section.

Can I get help if I'm having difficulty paying my bill?

Of course, we'll do all we can to help. Remember, the earlier you get in touch with us, the sooner we can work together to sort things out.

For advice and help on difficulty paying your bills

• EUSA advice
• Accommodation

I have a entry on my bill that I don't think I am due. What can I do?

Most of the time there's a simple answer, so for queries on

• Tuition fee amounts contact Registry Help on fee rates
• Rents contact Accommodation Services
• Parking bills contact Parking
• For other bills and charges contact the Finance Helpline

I am a distance learning student, how do I make a payment?

• Help for distance learning students

What does the terminology on my bill mean?

• Fee definitions and terminology

I am paying by direct debit instalment, what does this mean?

• Information on direct debits and instalments

I am an International Student, how do I pay?

• Information on for international students

What will happen if I don't pay?

• Tuition Fee Collection Policy
• Rent Collection Policy

How do I make a complaint?

• University Complaints Policy

Who can I contact for further information?