Finance Channel FAQs

Finance Channel FAQs

I've already paid, so why does my bill show the amount owed as outstanding?

Sometimes the payments you make may not be shown against the oustanding bill as the payment has not yet been allocated. However, if you go to the "current items tab" on the Student Finance Channel, the amount you have paid will be shown as "unallocated" under the appropropriate section.


Can I get help if I'm having difficulty paying my bill?

Of course, we'll do all we can to help. Remember, the earlier you get in touch with us, the sooner we can work together to sort things out.

For advice and help on difficulty paying your bills


I have a entry on my bill that I don't think I am due. What can I do?

Most of the time there's a simple answer, so for queries on


I am a distance learning student, how do I make a payment?

What does the terminology on my bill mean?


I am paying by direct debit instalment, what does this mean?


I am an International Student, how do I pay?


What will happen if I don't pay?


How do I make a complaint?


Who can I contact for further information?