Research Team Service Standards

The Research Grants Team aims to provide full post award grant management service to the University and its funders.

We aim to

  • Listen to you and use your feedback to improve our services.
  • Meet your information needs in an informed, friendly and respectful manner.
  • Communicate with you clearly, accurately and in a timely way.
  • Make timely claims to funders in accordance with agreed contractual arrangements.
  • Meet milestones for key activities
  • Ensure information held is as up-to-date as possible.
  • Consult with all those who have an interest in post-award processes and services, and to maintain open channels for the receipt of unsolicited comments.
  • Deliver a high level of customer satisfaction rate of our services