Research Team Service Standards
The Research Grants Team aims to provide full post award grant management service to the University and its funders.
We aim to
- Listen to you and use your feedback to improve our services.
- Meet your information needs in an informed, friendly and respectful manner.
- Communicate with you clearly, accurately and in a timely way.
- Make timely claims to funders in accordance with agreed contractual arrangements.
- Meet milestones for key activities
- Ensure information held is as up-to-date as possible.
- Consult with all those who have an interest in post-award processes and services, and to maintain open channels for the receipt of unsolicited comments.
- Deliver a high level of customer satisfaction rate of our services