Finance

Travel Claims

Information on making a travel claim

Travel Claims 

What claim form you need to complete, documents to enclose and where to send the completed form to claims process and payments.

Form for Claims occurring on or after 1 August 2020

 

Form for Claims occurring prior to 1 August 2020

 

Loss or damage to personal baggage or personal items

If your property is lost or stolen, then you must report this to the police and submit the police report as part of your claim.  You also need to provide evidence of ownership of the item, an estimate for a similar replacement and evidence of your travel which can be your ticket or e-ticket.

If your property is damaged, you will need to obtain an estimate for repairs. If your property is damaged beyond repair, then this should be indicated on the estimate. You will then need to provide an estimate for a similar replacement and submit this along with evidence of your travel.

If you’ve had money stolen, please submit the police report and evidence of the amount. This can be a bank statement or ATM slip.

Please remember to sign the claim form. Digital signatures are not accepted by Insurers.

 

Medical Expenses

If you required medical treatment and/or medication during your trip and had to pay for this, then you need to provide copies of all receipts along with evidence of your travel.

Please remember to sign the claim form. Digital signatures are not accepted by Insurers.

 

Delayed or Lost Baggage

If, on your outward journey, your bags are delayed, there is cover for any emergency items you have to purchase (toiletries or clothing) up to £750.00. You should report the delay to the Airline who will issue a Property Irregularity Report (PIR) which should be submitted with receipts for any items you purchase, along with evidence of your travel.

If your bags do not turn up at all, you will need to provide confirmation of this from the airline. You should then detail the items in your baggage, providing estimates of the costs for similar replacement items.

Please remember to sign the claim form. Digital signatures are not accepted by Insurers.

 

Cancellation/Curtailment

If you have a trip booked and are unable to travel due to you, or a member of your family falling ill, then you will need to provide a doctor’s certificate confirming the illness and submit this along with invoices for the travel and accommodation if it’s been paid for.

If the travel is cancelled by the airline, then you will need to provide evidence of this as well as invoices for the travel and accommodation if it’s been paid for.

If you have had to cancel a flight then you need to contact the airline or travel agent for a refund of the airport tax. This amount will be deducted from any claim as it is not recoverable under the policy.

If you have to return early from a trip due to your own illness (this must be agreed by Insurers) or for the illness or death of a family member, then you must provide evidence of this by way of a doctor’s certificate or death certificate.  You will also need to enclose receipts for any additional travel costs incurred due to your returning early.

Please remember to sign the claim form.  Digital signatures are not accepted by Insurers.

Where to Send the Completed Form to

Please send all completed and signed forms with supporting documents to the Insurance office. They can be scanned and emailed to insurance@ed.ac.uk or sent to Charles Stewart House.

 

Claims Process and Payment

All Claims are processed by the University insurance Office.  Claims are emailed to Insurers who send an acknowledgement, including the claim reference number within 2 working days.  They will then either request further information or will confirm that the claim will be paid.  If they require further information, the claimant will receive a copy of the email from the Insurance Office.

When the claim is concluded, Insurers will confirm the amount they will be paying. This is notified to the claimant and payment is received to the University bank account within 5-10 working days.  Upon receipt of the funds a payment is made to the individual via FPM.

If the claim proceeds are due to the School, then these are transferred by EIT.

 

Insurance Department contact details

Insurance Department

  • Finance Department

Contact details

Address

Street

Charles Stewart House
9-16 Chambers Street

City
United Kingdom
Post Code
EH1 1HT