Online Instruction

This online instruction system is provided by the University of Edinburgh and its third party suppliers. These terms and conditions may be updated at various times and any changes will be effective immediately. Please ensure you are aware of the current terms.

It is important that you read these terms and conditions carefully before using the online facility as using this online facility indicates that you accept these terms and conditions. Please do not use this online facility if you do not accept the terms and conditions.


  • By providing bank/card details using the online instruction facility you are authorised to do so and are indicating your preference for paying by direct debit/card instalment. In most situations this will be accommodated however the University may require payment in full and by another method.
  • You agree that there will be: sufficient availability under the credit card limit or sufficient funds in the debit card account to make the recurring card payments; or in the nominated bank account for direct debit collections when they fall due under the instalment terms.
  • The University will not be responsible if a payment is either refused or declined by the card issuer /bank for any reason. If the card issuer/bank declines payment the University is under no obligation to bring this fact to the student/customer or account holders attention.
  • Provision of card or bank account details using the online facility does not on its own indicate the existence of a contract or constitute an agreement between student/customer or account holders and the University for the provision of the services. A contract will only come into being when separate conditions for the provision of a service have been fulfilled.
  • Setting up a recurring card/direct debit Instruction and payment plan does not constitute agreement by the University either to the payment date(s) you enter or to defer pursuit of any debt that is overdue.
  • In no event will the University, its suppliers, or any other third parties mentioned on this site be liable (to the extent permitted by law) for any loss or damage (including without limitation, those resulting from lost profits, lost data or business interruption), arising from or in connection with your use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites.
  • The University cannot accept liability for a payment not reaching the correct University account or department due to incorrect details being provided.
  • The bank details provided will be validated when the instruction is set up but the bank account won’t be checked that it is suitable for direct debits until a later stage. The bank account holder should check with the bank if there are any uncertainties as this may cause a delay when confirming the payment plan.
  • A plan letter will be sent (electronically or post) to the bank account/card holder in advance of the first instalment being deducted from the bank account/card. The letter confirms the University agrees the fee/charge/membership can be paid by direct debit/card instalment and notifies the instalment dates and amounts. The letter will be sent no later than 10 days before the first collection date unless otherwise agreed.
  • The bank account holder can cancel the direct debit instruction at any time with their bank and/or with the University. Any remaining balance still to be paid is the responsibility of the student/customer.
  • It is not acceptable to enter into a direct debit/card instalment arrangement then pay the fee/charge/membership using a different payment method without prior agreement with the University.

Refund Policy

  • Refund of student academic fees are provided in accordance with the Credit Balance Refund Policy.

Credit Balance Refund Policy

  • For all other refunds of charges paid please contact the relevant University department
  • Refunds are made back to the original payment in compliance with banking and card rules.


  • All card payment/bank account details entered through the payment instruction gateways are encrypted and the communications between the gateway and the Payment Service Provider’s site are also encrypted.
  • The University will not be liable for any failure by the card/bank account holder, entering card or bank account details on this facility, to properly protect their details being seen by other persons or otherwise obtained by such persons during the online instruction process or in respect of any omission to provide accurate information in the course of the online instruction process.

Service Provider

  • The card holder/bank account holder will receive an e-mail confirming the details entered have been received.
  • Recurring card payments are not collected by the University directly but by the Payment Service Provider.
  • We aim to show all authorised card payments on the relevant student’s accounts (or the areas that would be expecting the other income) on the following working day
  • Direct debit collections are reflected in the students account (or the areas that would be expecting the other income) when the collection file is sent to the bank a few days in advance of the collection date. Declined payments are confirmed by the bank a few days after the collection date and posted to the accounts once notified
  • It is responsibility of the student to check with the University that the card /direct debit payment has been accepted.

Data Protection

Please see our data protection and privacy notice

Privacy Notice

Definitions & interpretation

The terms used in this agreement have the meanings set out below unless the context requires otherwise:

  • "Card issuer" means the institution which owns the debit or credit card you are using on the online instruction facility
  • "Instalment terms" means the set period and dates over which payment will be charged to the debit or credit card /bank account being used and details entered on the online instruction
  • "Online instruction facility" means the internet based payment system operated on behalf of the University.
  • "Recurring card payment" means payment collections initiated by the University to collect amounts due under the Instalment Terms.
  • "Student account" means the account operated and maintained by the University to record the fees, charges, fines or other debts owed to it by an individual student.
  • "The University" means The University of Edinburgh, registered address: Old College, South Bridge, Edinburgh EH8 9YL, Scotland, United Kingdom.
  • "You" means the individual setting up an instruction using the online instruction facility