Payment FAQs

Information and guidance on receiving payments.

I have received a remittance advice, when can I expect to receive payment?

Your payment is on its way. The remittance advice is automatically generated when payment is released.

Payment by BACS takes 2-3 working days to reach your bank account from the remittance advice date. 

I have received a payment but no remittance advice - what should I do?

Email us at advising the value of the payment received and we will email you a copy remittance. In addition if you indicate the email address for future payments then we will update your supplier record.

I received a remittance however the funds have not arrived in my bank account, after 4 or more working days from the remittance advice date, what should I do?

Email us at, quoting your supplier number if you have it, it is located on your remittance, the value of expected funds and also the last 4 digits of the bank account number you are expecting the monies to be paid into. This information will allow us to investigate non receipt.