English Language Education

After You Submit Your Application

Find out what happens after you submit your application.

It will take time to process your application. Make sure you check your email regularly for communications from us. Our office hours are Monday to Friday, 9am to 5pm, and we will endeavour to communicate with you within the following timescales:

1. Application acknowledgement

Following your application submission, we will email you with an acknowledgement that your application has been received within 1 working day.

2. Application outcome

We will email you within 4 working days about the status of your application. If any information or documentation is missing or incorrect we will let you know and you will have 3 working days to send any additional information. If your application has been declined, we will also let you know at this stage.

If your application is accepted, we will ask for a pre-payment to secure your place, equivalent to 25% of the total course fee. You will have 5 working days to send your payment. There is a 14 calendar day cooling off period following payment, after which payment cancellation won’t be possible - please see our Terms & Conditions for more information. Pre-payment should be made using the ePay service - we’ll provide a link to ePay when we email you asking for payment.

3. Acknowledgement of pre-payment

After we have received your pre-payment, we will email you within 3 working days confirming receipt of payment.

4. Confirmation of booking letter

We will email you the confirmation of booking letter and a pro-forma invoice within 6 working days of receiving your pre-payment.

5. Invoice for outstanding balance

We will email you a minimum of 30 days prior to the start of the course asking for final payment of the outstanding balance.