Development and Alumni

Accessibility statement for Charity CRM (Customer Relationship Management) Application in Access Workspace

Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to https://identity.accessacloud.com/

Website accessibility statement

This website is run by the Development and Alumni Department at the University of Edinburgh using an external piece of software provided by Access. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • zoom in up to 200% without loss of content or distortion
  • using your browser settings, change most colours, contrast levels and fonts;
  • The site can be viewed in landscape and portrait mode
  • Experience no flashing, scrolling or moving text

We’ve also made the website text as simple as possible to understand.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • The site is difficult to use with speech recognition software
  • The site is difficult to use with screen readers such as JAWS/NVDA
  • Some links open pop ups or new windows without notifying the user;
  • It is not possible to magnify the site above 300% without loss of content
  • There are problems with reflow when the site is magnified meaning users have to scroll horizontally as well as vertical
  • Alt text is not available for all non-text items;
  • Not all colour contrasts meet recommended standards
  • It is not possible to reach all content by keyboard and it can be difficult to tell where you have navigated to using the keyboard. In addition, the order keyboard navigation follows is not logical
  • There are keyboard traps

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email – alumni@ed.ac.uk
  • Address – Development and Alumni, The University of Edinburgh, Charles Stewart House, 9-16 Chambers Street, Edinburgh EH1 1HT.
  • BSL users can contact us via Contact Scotland BSL, the on-line British Sign Language interpreting service.

Find out more on the Contact Scotland BSL website

We will consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • Email – alumni@ed.ac.uk
  • Address – Development and Alumni, The University of Edinburgh, Charles Stewart House, 9-16 Chambers Street, Edinburgh EH1 1HT.
  • BSL users can contact us via Contact Scotland BSL, the on-line British Sign Language interpreting service.

Find out more on the Contact Scotland BSL website

We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week:

Contact Scotland-BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria:

  • Not all non-text content has a text alternative

  • There may not be sufficient colour contrast between font and background colours, especially where the text size is small
  • Not all content can be presented without loss of information when magnified
  • Not all content can be reached by keyboard
  • There are keyboard traps in the system where a user must use a mouse to exit content
  • There is no ‘Skip to Main Content’ button
  • When tabbing through content this does not follow a logical progression around the page
  • It is not always clear where you have navigated to on the page when using a keyboard
  • Pop-ups and new browser tabs appear without alerting the user
  • Content is not robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies

The errors identified cannot be resolved by the University as they are out with our control and sit with the supplier Access. We will continue to liaise with them about the accessibility improvements they are planning and which we would like to see and hope they can resolve these as soon as possible.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

We are not currently claiming that there is any content outwith the scope of the accessibility regulations.

What we’re doing to improve accessibility

The errors identified cannot be resolved by the University as they are out with our control and sit with the supplier Access. We will continue to liaise with them about the accessibility improvements they are planning and which we would like to see and hope they can resolve these as soon as possible.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 5th October 2022. It was last reviewed on 6th October 2022

This website was last tested in September 2022. The test was carried out by Development Alumni Team at the University of Edinburgh. The site was tested on a PC, primarily using the Chrome browser (104.0.5112.81) and Internet Explorer (Version 20H2) alongside Mozilla Firefox (103.0.2), and Microsoft Edge (91.0.864.59) for comparative purposes.. Although Internet Explorer remains one of the most commonly used browsers by disabled people, specifically due to its accessibility features and compatibility with assistive technology, it is not supported by many websites although some testing on IE was conducted. For details on browser use, please refer to a UK government survey:

UK Government Assistive Technology Browser Survey

However, Edge, Firefox and especially Chrome are considered the popular browsers when using a screen reader, as confirmed by current world-wide usage levels for different screen readers and browsers:

WebAIM: Screen Reader User Survey 2021

We tested:

  • Spellcheck functionality
  • Scaling using different resolutions and reflow
  • Color contrasts
  • Options to customise the interface (magnification, font, background colour et. cetera)
  • Keyboard navigation and keyboard traps
  • Data validation
  • Warning of links opening in a new tab or window
  • Information conveyed in colour or sound only
  • Flashing, moving or scrolling text
  • Operability if JavaScript is disabled
  • Use with screen reading software (for example, JAWS)
  • Assistive software (TextHelp Read and Write, Windows Magnifer, ZoomText, Dragon NaturallySpeaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content
  • Time limits
  • Compatibility with mobile accessibility functionality (Android and iOS).