Development and Alumni

Fundraising complaints handling procedure

Our fundraising complaint procedure is designed to ensure that your complaint is properly investigated and given careful and fair consideration.

If you have a complaint regarding our fundraising activities, please contact us.

To make a stage one complaint to us, you can:

  • Email 
  • Phone +44 (0)131 650 2240
  • Write to Supporter Engagement Team, Development and Alumni, Charles Stewart House, 9-16 Chambers Street, Edinburgh, EH1 1 HT

We will try to resolve your complaint right away, however, some complaints will require further investigation before a full response can be made and we will keep you informed of progress.

Complaints not related to fundraising 

If your complaint is not related to our fundraising activities, please follow the University of Edinburgh's complaint handling procedure.

All types of complaints we receive are logged centrally and reported on quarterly, with a view to identifying how we can learn any lessons and improve the way we engage with our alumni, donors, and current and potential supporters.

University complaint handling procedure