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05 Jul 21. EIF RIE patient satisfaction survey

We recently provided some of our patients & visitors with a patient satisfaction survey to find out the areas we could improve & their experience at our Edinburgh Imaging Facility RIE.

Entrance to the Edinburgh Imaging Facility RIE.
Entrance to the Edinburgh Imaging Facility RIE.

We have been working to improve our visibility online & at the Little France campus where we are located, for some time now.

With many different buildings & imaging centres spread across the Little France campus, we have sometimes been hard to find!

We have made multiple changes to improve our visibility, such as:

  • Added & improved on signage throughout the Little France campus & Royal Infirmary of Edinburgh
  • Updated our Google facility listings
  • Updated patient appointment letters with directions to the facility, including a map of the campus

With these changes, we wanted to hear from our patients & visitors if these changes had a positive impact on their journey & experience at the facility, whether it was their first visit or had been before.

We were pleased to see that from the patients & visitors who completed our survey:

We also received multiple comments regarding how helpful & friendly our EIF RIE radiographers were, & that they were reassuring, informative & helped to put patients at ease.

 

We appreciate the feedback & reviews that we receive in person & on our Google facility listings, therefore if you do visit our facilities please leave us some feedback in person or on Google.

 

 

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We recently provided some of our patients & visitors with a patient satisfaction survey to find out the areas we could improve & their experience at our Edinburgh Imaging Facility RIE.

@EdinburghBQ @NHS_Lothian @EdinUniMedicine