Upay FAQs

Central area

• Library Cafe, George Square
• Absorb Cafe, Appleton Tower
• Bayes Café, Bayes Centre, Potterow
• Coffee cart, Lister Learning and Teaching Centre, Roxburgh Place
• Coffee cart, Main Library, George Square
• Quad Café, Law School, Old College (Coming Soon)
• Exchange Cafe, Business School, Buccleuch Place
• The Cafe, Edinburgh College of Art
• Levels Café and Lounge
• Arthur's Food & Drink, Pollock Halls
• ECCI Café, Edinburgh Centre for Carbon Innovation, Infirmary Street
• 40 George Square Cafe, 40 George Square, George Square
• The Ground Café, Chrystal McMillan Building, George Square

Other areas

• KB Café, Noreen and Kenneth Murray Library, King's Buildings
• XY Café, Roger Land Building, King's Buildings
• Brücks, Mary Brück Building, Kings Building
• Nucleus, IGMM, Western General Hospital
• Dolly's, Roslin Institute
• View Cafe, Easter Bush
• The Eng Inn, Hudson Beare Building, King's Buildings
• Element Café, Murchison House, King’s Buildings

• A range of discounts, promotions and treats excusive to Upay customers.
• It is a good way to plan your budget – you can only spend what is in your account and you can either top-up your account as you go, set up auto top-ups or confirm the level of top-up you would wish to automate.
• Safer than cash. Only you know how much money is held on your Upay account.  If reported lost or stolen, you can go to either one of our Card Help Desks and they will issue a new card which will block your lost card or you can log into your account and block it yourself.
• You can load money on the go using your mobile device or at any PC so do not need to carry cash or hunt for the nearest cash machine.
• A convenient way to pay for meals at all UoE catering outlets (excludes EUSA).
• Reduced queuing times as speed of service is improved – simply tap and go.
• Live account balance and statements available 24/7

Register for an account

Go to www.upay.co.uk/app or download the free Upay app from the Apple App Store or Google Play Store.  You can also access Upay via the “services” channel in MyEd.

1. Click on the ‘Register for a Upay Account’:
2. Enter ‘UOE’ as Company Affiliate ID
3. Click ‘NEXT’
4. Enter your staff or student number, without the letter ‘s’ 
5. You will be prompted to confirm your details.
6. Enter you email address, contact telephone number (optional) and create a password. You will then receive an email confirming your registration.  If you have not received this email, please check your spam folder or return to the Upay screen and click ‘resend ‘email’

We will not pass your details on to 3^rd party sources and the content of the mail outs will be service and Upay related news/ information.

Login

Once registered, login to Upay by going to www.upay.co.uk/app and enter your username & password.

Please contact upay.chilli@ed.ac.uk

All items that are available for sale at the University-managed catering outlets (excludes alcohol). For exact location go to: 'Where can I use Upay?'

All items that are available for sale at the University-managed catering outlets (excludes alcohol). For exact location go to: 'Where can I use Upay?'

You can load money and top up in three ways via the Top Up menu within your Upay account: 

PAYG Top-Up

Pay as you go is the conventional way of loading money on to your account. Go to the main account menus and click “Top-Up”. You can top up from a minimum of £5 or any other amount you wish.

Auto Top-Up

This is an optional feature that you can control by setting trigger amounts. When your account balance reaches a pre-set minimum, your account will auto load a pre-set top up amount, so that you never run out of money. 

Quick Top-Up

This is an alternative option to Auto Top-Ups. When your account reaches a pre-set minimum amount Upay will email you to let you know. This email will contain a link that will take you straight to the Top-Up process.

Funds will be transferred into your account immediately.

Should you have insufficient funds in your account to settle a till transaction you get a one-off overspend allowance of up to £1 to let you complete the transaction. This facility is only available once, after which your account must be topped up.

This is called “Guest Top-Up”.  Your friends and family can access guest top-up via the Upay home screen. They should click on the ‘Guests Top Up Someone Else’s Account’ and enter your staff/student number and our company affiliate ID which is ‘UOE’

You can access your Statements from within your Upay account.

Statements can be manipulated to display a range of information including itemised expenditure and a full transaction history. You will also be able to see when you have added funds to your account.  Statements can also be printed, downloaded or exported to excel.

Upay is a secure website that enables you to safely set up an account and to load and top up money. Only you will know how much money is held in your Upay account. 

Management of your Upay account and your student/staff card is your responsibility, not the University’s.  

All account sums are at risk when a staff/student card is lost but only until your account is blocked or a replacement card issued at one of our Card Help Desks.

You must report your card as lost or stolen to a Card Help Desk.  They will issue a new card which will automatically override your old card.  There is a £10 charge to replace a lost, stolen or damaged card.

By replacing your card all monies on your Upay account at that time will be automatically transferred over to your new card.

If you have downloaded the Upay app you will still be able to use your mobile device to pay for goods via the QR code.

All account sums are at risk when a staff/student card is lost but only until your account is blocked or a replacement card issued at one of our Card Help Desks.

Please contact upay.chilli@ed.ac.uk and we will check your Upay account.

It is likely your card will need to be replaced.  All faulty cards are replaced at any Card Help Desk free of charge.

The staff/student card must be used by the holder, it is not transferable. Monies on the card are not transferable to other individuals or third parties and cannot be exchanged for cash. Any misuse of the card may result in disciplinary action and if necessary involve Security and the Police.

The value on your Upay account can be used all year round to suit yourself. At certain times of the year some of the outlets may not be open or offer a reduced service however Upay will always be available as a payment option as will all the associated benefits.

Your points do not expire and can be rolled forward year on year and spent as you wish.

On graduation or termination of employment with the University all balances remaining on Upay accounts will remain for a period of six months to allow users to spend. Any unspent sums remaining after this six month period will be retained by the University.

Refunds will only be made if the University terminates the service or on specific grounds a student or member of staff leaves the University. Specific grounds exclude graduation, termination of employment or visiting students returning home. 

If the grounds for termination are satisfied a refund will be provided and the user must contact: upay.chilli@ed.ac.uk