College of Arts, Humanities and Social Sciences

Customer Service Statement

Our Customer Service Statement – helpful, clear and prompt.

The College of Arts, Humanities and Social Sciences Undergraduate Admissions Office is committed to providing an excellent service that is helpful, clear and prompt. Our Customer Service Statement sets out how we will deliver this level of service to you.


We will provide you with professional, understanding and friendly service. 

We will offer you useful, tailored and accurate advice.  

We will go above and beyond by providing you with any additional relevant information. 


We will always explain why. 

We will take the time to explain without the use of jargon. 

We will accommodate a diverse range of audiences. 


We will provide with you a timely response. 

We will keep you updated on the progress of your query.


If you’ve been in touch with us recently you can complete our Service Survey to let us know how we did.

Service Survey