Student Administration

You Said ... We Did

We value your feedback as it helps us to make improvements to our services.

Here are some examples of what we’ve done in response to your feedback.

You said we did

It was difficult to open a bank account without a student card.

 

We consulted and persuaded the banks to open an account without the need for a student card.

International Students wanting to travel within the EU found that the standard matriculation document was not acceptable to the Consulates.

We now provide a specific letter to meet the Consulates' requirements.

 

The graduation registration form took too long to complete.

We redesigned the form and put it into MyEd reducing the number of  questions you need to answer.

We want the Rent Guarantor Scheme to be available to first and final year students.

 

From April 2017 the Rent Guarantor Scheme is now available to students in all years of study.

 

That the collecting your Biometric Residence Permit from the Post Office is time-consuming and complicated.

 

US students often got in touch to request the University of Edinburgh’s identification number for US tax purposes.

We have met with the Post Offices to share best practice and are promoting collection of BRPs at the Student Information Point.

 

We have now added this information to our website.