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Summer Graduations 2017 (email sent to students on 1st June 2017)
Overnight on 1 June 2017 an email was issued in error to final year students at the University informing them that they were not entitled to graduate and that their graduation had been cancelled. This was incorrect and the University has apologised unreservedly for this error and the distress that it caused.
Our initial investigations confirmed that the error was an internal one – the University’s systems were not hacked and no data was compromised.
We now know that an incorrect date in the new graduation booking system led to this automated email being sent to all final year students who have registered for graduation. The email in question is designed to be sent out later in June, after all degree results have been published, and is only meant for the small number of students each year who have applied to attend a graduation ceremony but are not entitled to do so.
Professor Dave Robertson, Professor of Applied Logic in the School of Informatics at the University, will now carry out a full review to ensure that this type of error does not happen again. He will examine the reasons for the error, and advise on what changes and controls are needed so that incorrect emails cannot be automatically sent to students, staff or other service users.
Once again, I am very sorry for this mistake. I hope that this reassures you that we are taking steps to ensure this cannot happen again.
Director of Student Systems & Administration and Service Excellence Programme Lead
University of Edinburgh