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Confidentiality
Our service is confidential. Our policy is not to inform anyone that you are using the service, or to respond to any enquiry about you, without your permission.
Data Protection
As a professional service Student Counselling keeps confidential records for the students who attend.
In compliance with the Data Protection Act 1998, personal computer details and files can be seen by the person they refer to.
If a student wishes to see their file they should ask their counsellor, giving a week’s notice.
Before initial appointments, students are given our leaflet detailing our Code of Practice on confidentiality, data protection and cancellations. We do not keep notes on any student without receiving written permission from the student to do so.
Evaluation
We welcome feedback from students who use our Service. Evaluation forms are available from counsellors and reception staff.
Complaints Procedures
If you are unhappy in any way about the service you are receiving, or about your counselling, it is best, if you can, to talk to your own counsellor. Otherwise you can ask to speak to another counsellor or the Director of the Service. If you wish to make a formal complaint, you can write or make an appointment with the Director of the Service
This article was published on Sep 15, 2010