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Appeals and complaints
Students with legitimate grounds have the right to appeal exam results and make formal complaints.
Appeals
A student has the right to appeal against the results of an examination.
In this context ‘an examination’ is taken to include any written, practical or oral examination, continuously assessed course work or dissertation that counts towards final assessment.
The Undergraduate and Postgraduate Assessment Regulations list the grounds under which an appeal may be made, and the University has a formal appeals procedure.
Directors should familiarise themselves with these procedures so that they can give guidance and advice to any student who wishes to appeal.
If a student is dissatisfied with a result it is a good idea, in the first place, to discuss the matter informally with the Course Organiser and/or Head of School.
Errors occasionally occur and the regulations indicate how any errors discovered are corrected. The student should be fully advised of how to appeal to the Secretary to the University.
Deadlines
There are strict deadlines for appeals and no appeal will be accepted after the stated deadline.
Advice and Support
Students should consult the academic advisors at EUSA for support and advice on appeals procedures.
Complaints
The University has a formal complaints procedure and Directors should be familiar with the procedures so that they can assist a student with the process.
The College Office contact in the first instance is Lynda Henderson.
This article was published on May 6, 2013