School of Literatures, Languages and Cultures School of Literatures, Languages and Cultures
Undergraduate support

Practical advice and administrative support

We understand that university can pose practical problems for our students, and we have measures in place to help you resolve any issues that could arise during your period of study.

What should I do if…

I need information on matriculation?

Please contact registry if you have any questions about the matriculation process:

I was not here for Freshers’ Week?

It is vital that you contact registry as soon as possible to confirm your matriculation. You also need to see your Director of Studies to confirm your attendance and ensure that you are registered on the correct courses.

I need a letter confirming that I am a student?

The Student Support Office can provide confirmation of status letters for many organisations/circumstances including banks and council tax. Please complete a form and bring to the Student Support Office in 12.05 DHT. Please allow 48 hours for processing.

I need an academic reference?

Your DoS will be able to provide you with an academic reference.

I need to speak to my DoS?

Your DoS should be your first port of call for academic advice and guidance as well as for providing academic references.

It is advisable to contact your DoS by email to arrange an appointment unless you know his or her office hour(s).

If your DoS is not available for any reason, you should visit the Student Support Office who can put you in touch with the School’s Senior DoS or another relevant Academic member of staff.

I need information on my year abroad?

Please visit your subject area teaching office; they will be able to give you advice and information on your year abroad.

I have financial problems?

If you are unable to pay your fees, you MUST contact the Finance department at the earliest opportunity in order to find a solution.

Further support is also available from the EUSA Advice Place. The Advice Place will also be able to offer guidance on applying for Hardship Funds.

I have a problem with my accommodation?

Whether you are experienced at living independently or are taking the plunge for the first time, the University Accommodation service are on hand to offer advice and residential support. There is a wealth of information available on their website at:

I need Careers Advice?

Our dedicated careers service offers practical and impartial advice to undergraduates on a variety of topics including career planning and advice and guidance on application and interview techniques.

I have computer problems?

You can find helpdesks on the Main Library on the 2nd floor in the Learning Resource Centre - open weekdays between 10am - 5pm (semester only). In addition there is a web helpdesk at:

I need childcare?

Please see the following Website for details of our nursery facilities and available support.

I am an international student?

Each year Edinburgh University plays host to a large number of students from all around the world. Our International Office can help with any queries you may have whether immigration or English language requirements or simply advice on living in a foreign city for the first time.

If your question has not been answered, please check our other sections:

Contact details

Contact Janet or Eve in the Student Support Office who will be happy to help:

The Student Support Office is situated in

Room 12.15, David Hume Tower

Tel: 0131 650 3647/ 0131 650 3673

Email:

This article was published on Sep 24, 2009


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