Contact the Helpline
If you have an IT, e-learning or Library enquiry, or are unsure who to direct your enquiry to, please contact the IS Helpline.
Self Service
IS have launched a self service portal to allow members of the University to raise and monitor progress on their own enquiries. This portal interacts directly with the UniDesk system, so it will no longer be necessary to email or phone the IS Helpline to raise an enquiry or check up on it.
Use the self service portal to report problems, ask IS for help or to see progress on issues already reported.
Alternatively you can contact IS Helpline using email or telephone
Hours of operation
From 12th July 2012 the Helpline has extended its hours of service. Our new opening times are listed below.
Monday 27th May - Sunday 8th September 2013
| Monday - Thursday | 9.00am - 8.00am the following day |
| (Helpline will close 08:00-09:00 for service administration) | |
| Friday - Sunday | Helpline open 24 hours |
Laptop clinics
Please book yourself onto these sessions from the MyEd Event Bookings Channel.
Please note there will be no admittance after 3pm.
Laptop clinic times (Vacation)
| Monday | 14:00 - 16:00 |
| Tuesday (KB Only) | (Every 2nd week) 14:00 - 16:00 |
| Tuesday (MH only) | 14:00 - 16:00 |
| Wednesday | 14:00 - 16:00 |
| Thursday | 14:00 - 16:00 |
| Friday | 14:00 - 16:00 |
Central Area Laptop clinics
Main Library Floor 2 West Laptop Clinic Room
Everyday except Tuesday 14:00-16:00
Moray House Laptop clinics
Room 1.8 Thomson's Land, Moray House
Tuesday 14:00-16:00
Kings Building Laptop clinics
Group Study Room 3, 2nd floor, Noreen and Kenneth Murray Library, Kings Buildings
Every 2nd week on Tuesdays between 14:00-16:00
This article was published on May 29, 2013