About Help Services
IS Help Services provide a first point of contact for enquiries relating to library services, IT and e-learning.
Help Services includes the IS Helpdesk at the Main Library and IS Helpdesks at site libraries.
Aim of Help Services
- To provide first class, user-focused first line help covering library, e-learning and IT to all the diverse user communities within the University.
- To provide clear and reduced channels of communication for users to present enquiries (requests) and to report incidents whether in person, by e-mail, telephone, online form, fax or other means.
- To offer robust services and extensive hours of service availability, building in capacity to handle multiple simultaneous enquiries and incidents.
This article was published on Sep 4, 2013