Hardware
Before reporting a hardware fault then please make sure you know the following details.
- Your contact details (name, phone number and email address)
- Type of equipment (eg computer, printer, scanner)
- Type of computer (eg PC, Apple, not applicable)
- Manufacturer
- Model numbers
- Serial number
- Location (including room number)
- Fault description
If you are a member of staff or a research postgraduate then please contact your support team at:
Otherwise please contact the IS Helpline below.
For all other faults, problems or queries please contact:
IS Helpline
Web: Self service portal (preferred)
Email: IS.Helpline@ed.ac.uk
Phone: +44 (0)131 651 5151
Availability: Opening hours
This article was published on Sep 4, 2009