Damaged card
My card is damaged and doesn’t work any more. What should I do?
You can get it replaced at one of our Card help desks.
Cost of replacement cards
| Faulty cards | Free |
| Fair wear and tear | Free |
| Expired cards | Free |
| Lost cards | £10 |
| Stolen cards | £10 |
| Cards damaged deliberately or due to neglect | £10 |
This article was published on Aug 16, 2012