Software Services' database contains information on a number of software packages and software suites including the level of support within IS.
Software may be in the database because IS support or recommend its use. It may be in there because it can be bought under a site license or special purchase or because it is widely used in the university community.
Four general levels of support are attributed to software by version.
Database entries are being added for IS managed desktop software packages. And where the service is not yet in place, new codes indicate the progress.
The Support Codes have been assigned to the packages in the Software Database give an indication of the level of support that IS can provide.
All requests for software support and discussions about software use should be directed through IS Help and Consultancy Services.
Search the software database to see if the software you are looking for is on our list (you'll need edlan access to to the search).
If it is not on our list, check within your own school IT support in case they bought it or use it locally. Also check the software wishlist to see if software services are trying to put together a deal for it.
Recommended software packages are ones IS has selected as suitable for use in the University's environment from packages of similar function. A formal evaluation is not necessarily implied, but functionality and ease of use have been taken into account, as well as price, availability, future development and support from the supplier.
This article was published on Apr 10, 2013