Software Services Contact Details

Software services is a small background team who administer certain software site licenses and bulk purchase deals on behalf of the university.

Unfortunately we are not equipped to provide technical expertise or guidance on your software purchase, queries of that nature should always be directed through IS help services.

Twitter

We have a twitter account to tweet news about the software we administer. Follow us or tweet us with your software news.

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Office Address

Address letters, forms etc for the team to:

Software Services Team,

Information Services ITI division,

JCMB, Kings Buildings,

Mayfield Road,

Edinburgh

EH9 3JZ

EIT route

To find us in the EIT system choose:

Information Services,

> IT Infrastructure,

>> Software Services.


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Email for sales

There is an separate email address to contact Software Services in confidence regarding a sale or to dicuss pricing for deals.

Please use the confidential email address is.software.sales@ed

Email for confidential codes

If you need to contact us to request or verify software codes, do so outwith the normal help system.

Please use the confidential email address is.software.codes@ed

DO NOT cc the normal help email.


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Help and Support for Software

Please contact the IS Helpline for help and support with software or any other computing issues.

Contact the IS Helpline

Software Wishes

Follow this link for more information on registering interest for new software deals or requesting software packaging for managed desktops.

Details for making software requests


Team Members

Joyce Anderson
deals with license administration and software distribution.
Alison Cairney-Page
The newest team member, deals with the accounts and billing.
Frances Provan
as software co-ordinator deals with site licenses and other agreements.

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