Software Services Contact Details
Software services is a small background team who administer certain software site licenses and bulk purchase deals on behalf of the university.
Unfortunately we are not equipped to provide technical expertise or guidance on your software purchase, queries of that nature should always be directed through IS help services.
We have a twitter account to tweet news about the software we administer. Follow us or tweet us with your software news.
Office Address
Address letters, forms etc for the team to:
Software Services Team,
Room B4, 4 Buccleuch Place,
Edinburgh EH8 9LW
EIT route
To find us in the EIT system choose:
Information Services,
> IT Infrastructure,
>> Software Services.
Email for sales
There is an separate email address to contact Software Services in confidence regarding a sale or to dicuss pricing for deals.
Please use the confidential email address is.software.sales@ed
Email for confidential codes
If you need to contact us to request or verify software codes, do so outwith the normal help system.
Please use the confidential email address is.software.codes@ed
DO NOT cc the normal help email.
Help and Support for Software
Please contact IT help services for help and support with software or any other computing issues
Software Wishes
Follow this link for more information on registering interest for new software deals or requesting software packaging for managed desktops.
Team Members
Joyce Anderson - deals with license administration and software distribution.
Alison Cairney - new team member, deals with the accounts and billing, replacing Susan Douglas.
Frances Provan - as software co-ordinator deals with site licenses and other agreements.
This article was published on Feb 19, 2013