Where to get help
The right place to get help depends on the type of problem you're having.
MyEd is unavailable
You can't get to the MyEd web site, or you are seeing an error message
Check whether you can view other web sites. If you cannot, contact your local computing support officer in case there are issues with network access for example.
If you are working from home, check your internet connection is working.
Check the IS Service status page. Details of current status of all key IS services, including MyEd will always be displayed here. There is also a link to the IS Alerts Log which gives details of all downtime (planned and unplanned) for all IS supported applications.
Help logging in to MyEd
You can't register with EASE, or your login username and password aren't being accepted
If you still can't find the information you need, contact the IS Helpline for assistance with using EASE.
Help using the MyEd portal itself
Problems with your layout, you need general information on using the portal or you are seeing error messages
If this is your first time using the portal, read:
If you are already a MyEd user take a look at:
If you still can't find the information you need, use the Report a Problem channel on the Help tab (only available once you have logged in)
Help using a specific channel
You're seeing an error message, you're not sure how the channel works, or you're not seeing the correct information in the channel
Click on the help (questionmark) icon in the channel. This will display information about who owns the channel, what the channel does, and most importantly, gives you a Service Contact - either an email address or a set of web pages where you can ask for, or find more information.
If the channel is displaying an error message the same service contact information will be displayed, again either an email address or a web page.
This article was published on May 31, 2011