I am unable to single-sign-on into channels that previously worked without re-authentication. What should I do?
This problem may arise if you log into a channel via MyEd, then log out of this channel, which then takes you through to the EASE logout page.
If you choose to entirely log out of EASE at this stage, the next time you try to use any EASE service (including single-sign-on channels in MyEd) you will be asked to re-authenticate.
Put simply, if you plan to continue using MyEd, you should not fully log out of EASE until you have finished working or leave your desk.
This article was published on May 31, 2011