MyEd Frequently Asked Questions: common issues when using and setting up MyEd.
MyEd is the University of Edinburgh's web portal. A portal is very broadly a gateway, and that is what MyEd aims to be - your gateway to web based services within and beyond the University. MyEd differs from a simple web page of links however, because it uses a combination of security, personalisation and customisation to offer more flexibility and integration.
MyEd aims not just to present you with access to the services you already use from one central location, but to go a step further and help you discover other services that are either new, or that you just didn't realise were available. In addition, whilst some services and resources are just simply linked to MyEd, other services interact dynamically; for example displaying your current Library loan status, or how many new emails are waiting in your email Inbox.
Using the EASE authentication system to log in provides not just security but also transparent login onwards into other EASE services. Non EASE-authenticated services like WebCT are also linked in to MyEd and again a transparent login is available.
Adding a channel
Adding a channel to your layout is now easier than ever. In the upper right corner of the page in the blue side-bar, just below the tabs, click on 'Add channel'. You can browse channels by category or search, choose the channel, then click 'Add To My Page'.
Changing column number and widths
To change the column number or widths on a tab, click on the 'Page layout' link in the blue side-bar. You can then arrange the number and relative widths of columns on the currently active tab by choosing one of the pre-defined options.
Changing the tab order
To change the tab order simply mouse over the currently active tab and a drop-down menu will appear. The drop-down menu options will include 'Page layout' , 'Move tab left' and 'Move tab right' (assuming there are tabs to the left or the right).
To move a channel, via drag & drop, within a tab:
You can not drag & drop channels between tabs, only within a tab. You must also log-out, before you close the browser, to permanently save any changes you've made to your layout.
You are able to customise the content of MyEd by using the Add channel, Page layout, and Drag-and-drop features. You are also able to customise the appearance of MyEd to make it easier to read and navigate within your browser settings. A link for accessibility guidance is below.
Most web browsers have a pop-up blocker, which prevents websites from opening unwanted pop-up windows. Usually this is a good thing, but occasionally links in MyEd may be incorrectly blocked by your browsers' pop-up blocker.
If your browser is asking you to allow pop-ups from www.myed.ed.ac.uk, then go ahead and set this to "allow".
You can also explicitly enable pop-ups for MyEd, or all University websites, in your browser:
Sometimes the browser back button will take you to a warning that the "page has expired".
This is normally because the channel you are using is a self-contained application. Please use the specific navigation provided by individual channels.
This is because each channel has a timeout setting so that if one channel is not working the other channels should still appear.
When you see this message, firstly try to refresh the channel.
If this does not work try to reboot the channel.
If this does not work, please report the problem to the support contact shown in the Channel Catalogue on the Help tab.
If any channel is not working and it is either blank or an error message is being displayed, you should firstly check whether this may be due to scheduled maintenance work:
If there is no scheduled maintenance planned, select the Help tab and take a look at the FAQs in case there are any known issues (with browsers for example) that can be easily resolved.
If there is no information in the FAQs, then click on the Report a Problem link at the top right hand area of your screen.
This link will take you to the Report a Problem channel which allows you to report any questions, issues or queries about MyEd to the IS Helpline. Remember to give as much information as possible about any error message displayed, and what you were trying to do when the error occurred.
If you want to use a channel that is not on any of your tabs, you can add it to your layout using the Add a channel link in the right sidebar.
If the channel you want to use is not available for you to add to your layout with the Customise option, this means you do not have permission to use it.
You can check this using the Channel Catalogue on the Help tab - any channel that you are currently not authorised to use will be marked as such.
If a channel is working, but you just need some more information on how to use it, contact:
When you click the Launch Self-Service button in the Staff Personal channel this will launch the Employee Self-Service application in a new window.
The Staff Personal channel is not a reduced sign-on channel, so you will need to enter a username and password again to use Self-Service.
Your username will be your UUN as it is for other applications.
If you do not know your password you should contact Human Resources.
I've added a bookmark to my Bookmarks channel, but it doesn't seem to have been saved.
Ensure that you click the save icon (floppy disk) after editing your bookmarks. This will also update your folder states (whether a folder appears as closed or open by default).
Log into MyEd, go to the MyStuff tab and follow the link in the Change Password channel.
This will take you to the EASE site and you will be able to change your password.
Remember: your EASE password is the same as the one used for MyEd, so if you see this, you are in the right place!
I've forgotten my EASE password.
If you have forgotten your password you can reset it using the shared secrets information you set up when you first registered for EASE:
Some University services are only accessible to users who are logged into a computer that is recognised as being on the University network. This is a critical security mechanism to prevent unauthorised access.
However, IS provide a facility to allow access to restricted services from outwith the University network (by effectively enabling your computer to appear as if it was within the University network). This involves creating a Virtual Private Network (VPN).
Your browser is most likely set not to accept Cookies. Cookies are an essential component for the portal authentication and can be activated within your browser settings.
Your username will be your universal username (UUN) that you use to login to other services such as email.
For students, your UUN is always your matriculation number prefixed by the letter "s" eg s0912345.
If you are in any doubt about what your UUN is, please contact the IS Helpline for assistance.
Your username will be on the letter sent out to you from Development and Alumni Services.
It will be in one of two formats:
If you do not have the letter, and/or are unable to remember your username, please contact Development and Alumni Services by email:
This problem may arise if you log into a channel via MyEd, then log out of this channel, which then takes you through to the EASE logout page.
If you choose to entirely log out of EASE at this stage, the next time you try to use any EASE service (including single-sign-on channels in MyEd) you will be asked to re-authenticate.
Put simply, if you plan to continue using MyEd, you should not fully log out of EASE until you have finished working or leave your desk.
This is a browser controlled message that alerts you to the mixture of secure and non-secure items for a particular web page.
You can simply continue by clicking Yes to display both sets of items, or you can turn off the warning message.
Chrome also displays a similar message at the top of the browser window: "This page has insecure content. Don't load or Load anyway". It is safe to click "Load anyway" within the MyEd portal. But there is no convenient method to turn this message off in Chrome.
This article was published on Aug 19, 2013