IMPORTANT! Contact us before you move your e-mail. Do not attempt this on your own.
If your account is set-up for Staffmail, your Exchange account automatically deletes emails for housekeeping. If you wish to migrate your mail to the Exchange service please contact us first.
There are couple of points which are worth reminding people about after they move to the Exseed mail service.
Before the migration, please carry out these steps:
1) Check for delegates and remove them for now - to be added back in after the migration. This is to avoid having a copy of their mailbox in your own mailbox post-migration. See also "Issue with delegate access" at the bottom of this page. To check if you have delegates:
2) For any service accounts (functional or generic mailboxes) you use - please find the link to the list of UUNs above (under the heading "Dates and list of users") and check whether the service account is included on the list. If not, please email IS.Helpline@ed.ac.uk with the account name so we can include it. 3) Please tidy up your mailbox as much as possible. This will speed up the migration process and ensure that unwanted email isn't carried over to the new system. We have put together a list of tips on how to tidy up your mailbox
Once the mail migration is complete, please remove Staffmail manually from your Outlook profile - instructions are given below:
This process should also be carried out on any non-University managed PC's such as laptops and home PCs where Outlook has been configured to access Staffmail.
You will need to do this on any PC that you access Outlook on. Finally, if you have been a delegate to somebody else's mailbox, please note the information below.
If you previously had access to other people's mailboxes as a delegate, and they did not remove this access prior to migrating, you will have a copy of their mailbox in a folder called "other users" within your own mailbox.
This folder is not actually the other user's mailbox, just a copy of it that was copied as part of the migration process. As soon as you are happy that your own mail has been successfully copied, you should delete this "other users" folder by right-clicking on it and selecting delete - this will not affect the other users real mailbox (this is only a copy that you are seeing).
Once the owner of the real mailbox re-adds you as a delegate, their mailbox will appear as a separate mailbox entitled "Mailbox - SURNAME Forename".
This article was published on Aug 22, 2013