Help and support
We offer help and support should you have any problems with the service.
Online documents
Please consult the list of Frequently Asked Questions before you place a support call. Mobile users may wish to consult the Exchange Mobile Knowledgebase, a community-driven online user forum.
For self-guided tutorials on getting connected, please see the section "Getting Connected". For Service Level Definitions (including default features of the service) and Project Documents, please refer to the Managed Services Index.
Contact Support
If the answer to your question is not available online, contact your local Computing Officer or the Helpline where appropriate for your area. You can contact the IS Helpline in the first instance for further assistance.
This article was published on May 2, 2011