Help and support

We offer help and support should you have a problem with the service.

Day to day support and advice

Find answers to the most Frequently Asked Questions (FAQs) about VRS.

More information and guidance on how to complete the application form.

Link to short reference guide for Visitor sponsors and approvers which aims to give an easy to understand description of why you would give a visitor a particular IT service;

If the answer to your question is not available online you can contact the IS Helpline for further assistance.

IS Helpline
Web: Self service portal (preferred)
Email:
Phone: +44 (0)131 651 5151
Availability: IS Helpline is open 24 hours a day, 7 days a week

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