Video instructions

The Known Error database will provide a source of workarounds for Incident Management to use.

Searching for workarounds

Unknown element of type: mediaStream found

Linking Incidents to Known Errors or Problems

Once a matching Known Error or Problem has been identified, the related Incidents must be linked.

Unknown element of type: mediaStream found

Recording hunches

Incident Management operators may identify patterns in incidents that suggest a common cause. If there is no existing matching Problem, they can record their suspicions using a "Problem Wizard".

Unknown element of type: mediaStream found

Further information

Requires EASE authentication.