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Professional training for Service Management
The University’s training partner for certified IT Infrastructure Library (ITIL®) Service Management training and consultancy is QA. No other training provider should be used.
QA currently offer the following courses:
Foundation (3 days)
- Foundation Certificate in IT Service Management
Specialist Certificates (3 days)
- Business Relationship Management
- Change Management
- Problem Management
- Service Desk & Incident Management
- Service Level Management
- Supplier Management
Intermediate Capability Stream
- Operational Support and Analysis
- Release, Control and Validation
- Service Offerings and Agreements
- Planning, Protection and Optimisation
Intermediate Lifecycle Stream
- Service Strategy
- Service Operation
- Service Transition
- Service Design
- Continual Service Improvement
Expert (5 days)
- Managing Across the Lifecycle (the final capstone course resulting in 'ITIL Expert' Status)
Please contact Robert Gormley initially regarding all Service Management training as on-site courses can be organised in addition to the scheduled courses, removing the need for travel, accommodation and subsistence expenses.
This article was published on Apr 22, 2013