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Service Management Training in the University
Information Services (IS) has a number of training opportunities using and complementing Information Systems Examinations Board (ISEB) certified courses.
Overview Session
One hour introduction to the IT Infrastructure Library (ITIL®) Service Management framework.
Service Improvement Course
This course is spread over three sessions and provides an in-depth understanding of ITIL®. The sessions build upon each other, so should be attended in order. However, attendees do not need to attend them all.
These sessions are useful for staff who need Service Management awareness but not to the level of certification, or those interested from a personal development point of view.
If you need a service management certificate for work, consider attending an ISEB accredited classroom based Foundation course culminating in the examination.
The three sessions are:
The Frontline - covering an overview of the ITIL® framework, Incident Management, Problem Management and the Service Desk.
Making Changes - covering Change Management, Release Management and Configuration Management.
The Strategic View - covering the Service Delivery topics of Service Level Management, Availability Management, Capacity Management, Service Continuity Management and Financial Management.
Glossary for sessions
For all training enquiries, please contact Robert Gormley for further details.
This article was published on Sep 22, 2011