Common acronyms
Sometimes common acronyms may be used without definitions, so below is provided a list that may be useful. Additional acronyms may be found in the full ITIL glossaries
List of common acronyms
ABC
Activity Based Costing
AMDB
Availability Management DataBase
AST
Agreed Service Time
BCM
Business Continuity Management
Business Capacity Management
CA
Cost Accounting
CAB
Change Advisory Board
CAB/EC
CAB Emergency Committee
CCTA
Central Computer & Telecommunications Agency (now Office of Government Commerce)
CDB
Capacity (management) DataBase
CFIA
Component Failure Impact Analysis
CI
Configuration Item
CMDB
Configuration Management DataBase
CRAMM
CCTA Risk Analysis & Management Method
DHS
Definitive Hardware Store
DSL
Definitive Software Library
DT
Down Time
ECU
Equipment Cost Unit
FSC
Forward Schedule of Change
FTA
Fault Tree Analysis
ITSCM
IT Service Continuity Management
KPI
Key Performance Indicator
MTBF
Mean Time Between Failures
MTBSI
Mean Time Between System Incidents
MTTR
Mean Time To Repair
OCU
Organisational Cost Unit
OGC
Office of Government Commerce
OLA
Operational Level Agreement
PIR
Post Implementation Review
PSA
Projected Service Availability
PTS
Previous Trusted State
RFC
Request For Change
SCU
Software Cost Unit
SIP
Service Improvement Programme
SLA
Service Level Agreement
SLM
Service Level Management
SLR
Service Level Requirement
SOA
Service Outage Analysis
SPOF
Single Point of Failure
SQP
Service Quality Plan
TCU
Transfer Cost Unit Total Cost of Utilisation
TOP
Technical Observation Post
UC
Underpinning Contract
UPC
UnderPinning Contract
This article was published on Feb 11, 2010