The LibQUAL+ 2013 survey is now closed. Thank you to those of you who took the time to complete the survey. The full report and summary will be published early in the New Year.
LibQUAL+ is used by a large number of universities internationally to measure their users' perception of service quality and identifies gaps between desired, perceived, and minimum expectations of service. All results go directly to the LibQUAL+ team in the United States who analysis and compile reports for each participating library.
Edinburgh University Library has participated in the LibQUAL+ survey every two years since 2003.
The survey gives the Library the opportunity to compare user perceptions of service delivery against expectations, and identify where we need to improve our service delivery.
On each occasion, we have analysed the results and, where possible, have implemented changes in response to the concerns identified. The survey results and subsequent reports are published on the University website.
Results for the 2011 survey and the summary report prepared for the University Library Committee are available to download:
In order to gain a better understanding of the differences and similarities across Colleges, and by the three user groups within each College, a series of additional LibQUAL+ reports were commissioned. The report summarising the results of the customised College reports is available here:
The 2011 LibQUAL+ survey feedback was discussed and analysed by the Library Management Team and Library Committee. In preparation for LibQUAL+ 2013, an updated report is now available.
For more information please contact:
This article was published on Nov 27, 2013