Every two years, we use the LibQUAL+® Survey to measure users' perceptions of the library service. The 2011 LibQUAL report and the Library's actions in response to the report are available to download.
LibQUAL+® is used by libraries worldwide to measure library users’ perceptions of the quality of service provided. Information is gathered using a web-based survey which helps the University Library identify the most important areas for improvement.
Edinburgh University Library has participated in the LibQUAL+® survey every alternate year since 2003. On each occasion, we have analysed the results and, where possible, we have implemented changes in response to the concerns identified.
Results for the 2011 survey and the summary report prepared for the University Library Committee are available to download:
In order to gain a better understanding of the differences and similarities across Colleges, and by the three user groups within each College, a series of additional LibQual reports were commissioned. The report summarising the results of the customised College reports is available here:
The 2011 LibQUAL survey feedback has been discussed and analysed by the Library Management Team and Library Committee.
Find out what the Library is doing in response to your feedback:
For more information please contact:
This article was published on Oct 8, 2012