During the next few weeks we will be asking a randomly selected group of undergraduates, postgraduates and academic and research staff to take part in a survey and tell us what they think of the service the Library provides.
The survey, conducted via LibQUAL+® allows libraries to measure their users’ perceptions of service quality and identifies gaps between desired, perceived, and minimum expectations of service. We have participated in the surveys every two years since 2003.
If you have been selected to take part in the survey you will shortly receive email notification. Please take 15 minutes to help the Library and complete the survey. Responses should be submitted by 21st November.
All results go directly to the LibQUAL+® team in the United States who analyse and compile reports for each participating library, showing how users’ perceive the quality of the service. All responses are confidential and no link between responses and individuals is retained.
The results will allow us to compare user perceptions of service delivery against expectations and identify where we need to improve our service delivery. We can also compare our service quality with that of peer institutions in an effort to develop benchmarks and understand best practice across institutions. The information we gather from this survey will be shared widely within the University.
If you have not been selected to take part in the survey this year, you can still share your opinions about the Library service with us, anytime, using the Library comments and suggestion form here:
(Author: Angela Laurins)
This article was published on Nov 23, 2012