Emergency Contacts

In an emergency

Dial 2222 from any University telephone

Contact the Police, Fire or Ambulance service (9) 999 or call Security on 2222 (internal)

Staff/students in Residences or those calling from a mobile phone should dial (0131) 651 3999.

If you discover a fire

Operate the nearest fire alarm or, if no alarm is provided, shout "FIRE".

If you hear the fire alarm, leave the building by the nearest available escape route and go to your assembly area. Lifts must not be used in the event of fire.

Emergency services

In the event of a fire or other serious accident or incident requiring the attendance of the fire brigade or ambulance service, dial the University Emergency Number 2222 from extensions on the 650/651 exchange or (0131) 651 3999 if calling from outside the University's 650/651 exchange.

State your name, location and telephone number. Supply the University Emergency Service with any details of the location and the nature of the emergency which they may request.

Wait for confirmation that your message has been understood. The University Emergency Service will call the Fire Brigade and/or Ambulance Service, as appropriate.

If, after ten minutes, the appropriate Emergency Service has not arrived, repeat the emergency call on 2222. If possible, arrange for someone to be at the main entrance to the building, to show the Emergency Services the way to the incident.

Care of casualties

If you are not qualified in first aid yourself, send for the nearest available First Aider, who will take charge of the situation.

If no qualified First Aiders are available, ensure that an ambulance is called. If you suspect that a casualty has been poisoned, alert Accident and Emergency, dial (9) 536 4000, so that A&E staff can get information from the Poisons Bureau.

Ensure that the University Health and Safety Department is informed. In due course, a report of all fires, accidents and other incidents must be sent to the Director of Health and Safety by means of the University Accident and Incident, etc, reporting system.

Please also read the full University Health and Safety Policy.

Maintenance emergencies

If the job is an emergency or urgent please telephone the appropriate area.

Emergency and urgent jobs must be followed up with an EBIS fault report once reported by telephone.

Works Division - 650 2494
Landscape - 650 3335
Furniture - 650 2077
Cleaning - 651 3773
Fire Safety Unit - 651 1226

If the request is outwith normal working hours and is an emergency or urgent please phone Security so that a tradesman can be contacted.

Security - 650 2257

There is a service level agreement in place whereby we aim to respond to maintenance requests within a certain timescale depending on their priority.

Priority	Event	Normal Working Hours (0800-1700)	Outwith Normal Working Hours
Emergency	An event that creates an immediate and serious risk to life or to health and safety or to building fabric and plant.	1 hour	2 hours
Urgent	An event that, if not rectified promptly, may give rise to an Emergency or which causes an immediate material disruption to University activity.	Within 1 working day	N/A
Routine - High Priority	An event that, if not rectified, is reasonably likely to give rise to material interference, or disruption of University activities.	Within 7 days	N/A
Routine - Low Priority	An event other than Emergency, Urgent or Priority.	Within 21 days	N/A

This article was published on Jan 16, 2012