Support staff
If you have any concerns about living in our accommodation - whether these involve yourself, or other students - or if you simply need more information, please contact us.
Residence Life contacts
Emails sent to the main Residence Life address will reach the Residence Life Administrator and Residence Life Co-ordinators who will ensure your query is answered or sent to the appropriate individual.
For routine enquiries during normal working hours, contact the Residence Life Administrator by phone.
For enquiries regarding Residents Assistants and the programme of events during normal working hours, contact the Residence Life Co-ordinator by phone.
For more serious concerns during normal working hours, contact the Assistant Director (Residence Life) by phone.
Pollock Halls Reception Centre is manned 24 hours a day, either by our full-time Reception staff or (out of office hours) by our Security team.
Edinburgh University Students' Association runs the Advice Place which is the free advisory service for all students at the University of Edinburgh. As part of Edinburgh University Students' Association, they are able to offer and impartial advice on anything and everything related to University life including accommodation'
Halls of Residence
| House | Office Hours | ||
|---|---|---|---|
| Baird | baird-house@ed.ac.uk | 19:00 - 19:15 | |
| Chancellors Court Arthurs Seat | chancellorscrt-arthurs-seat@ed.ac.uk | ||
| Chancellors Court Craggs | chancellorscrt-craggs@ed.ac.uk | 18:00 - 18:30 | |
| Ewing | ewing-house@ed.ac.uk | 18:00 - 19:00 Semester 1 Only | |
| Fraser Court (including David Horn, Kitchener and Holland Annexe) | fraser-court@ed.ac.uk | ||
| Grant | grant-house@ed.ac.uk | 18:00 - 18:15 | |
| Holland | holland-house@ed.ac.uk | ||
| John Burnett | johnburnett-house@ed.ac.uk | 17:00 - 18:00 Mon and Tues, 18:00 - 19:00 Thurs and 17:00 - 18:00 Fri | |
| Lee | lee-house@ed.ac.uk | ||
| Mylnes Court | mylnes-court@ed.ac.uk | 18:00 - 18:15 daily and 21:00 - 21:15 Mon to Fri | |
| Richmond Place (Including Roxburgh Place) | richmond-place@ed.ac.uk | 18:30 - 19:00 Mon to Fri | |
| Turner | turner-house@ed.ac.uk |
Under-Graduate Flats
| Site | Accommodation Manager | ||
|---|---|---|---|
| Blackfriars St | Blackfriars-St@ed.ac.uk | Nicola Hazelton | |
| College Wynd | College-Wynd@ed.ac.uk | Margaret Rankin | |
| Darroch Court | Darroch-Court@ed.ac.uk | Brenda Piercy | |
| East Newington Place | East-Newington-Place @ed.ac.uk | Sandra Kinnear and Lorenzo Forno | |
| Hermits Croft | Hermits-Croft @ed.ac.uk | Sandra Kinnear and Lorenzo Forno | |
| Kincaid’s Court | Kincaids-Court@ed.ac.uk | Margaret Rankin | |
| New Arthur Place | New-Arthur-Place @ed.ac.uk | Brenda Piercy | |
| Nicolson St and South College Street | NicSt-South-CollegeSt @ed.ac.uk | Stuart Allan | |
| Robertson’s Close | Robertsons-Close @ed.ac.uk | Stuart Allan | |
| Sciennes | Sciennes-Site@ed.ac.uk | Jacky McKinney | |
| South Clerk Street | South-Clerk-St@ed.ac.uk | Sandra Kinnear and Lorenzo Forno | |
| Warrender Park Road | Warrender-Park-Road @ed.ac.uk | Alistair Todd and Elaine MacLean | |
| Warrender Park Crescent | Warrender-Park-Cres @ed.ac.uk | Alistair Todd and Elaine MacLean |
Post-Graduate Flats
| Site | Accommodation Manager | ||
|---|---|---|---|
| Morgan Court | Morgan-Court@ed.ac.uk | Brenda Piercy | |
| South Bridge | south-bridge@ed.ac.uk | Stuart Allan | |
| Blackwood Crescent and Causewayside | blackwood-causewayside@ed.ac.uk | Sandra Kinnear and Lorenzo Forno | |
| Ratcliffe Terrace | ratcliffe-terrace@ed.ac.uk | Jacky McKinney | |
| Ascham Court | ascham-court@ed.ac.uk | Jacky McKinney | |
| West Mains Road | west-mains-road@ed.ac.uk | Alistair Todd and Elaine MacLean |
Private Provider Flats
| Site | Accommodation Manager | ||
|---|---|---|---|
| Beaverbank Place | nicola.hazelton@ed.ac.uk | Nicola Hazelton | |
| Chalmers Street | nicola.hazelton@ed.ac.uk | Nicola Hazelton | |
| James Craig Walk | nicola.hazelton@ed.ac.uk | Nicola Hazelton | |
| MacDonald Road | nicola.hazelton@ed.ac.uk | Nicola Hazelton | |
| Meadow Court | nicola.hazelton@ed.ac.uk | Nicola Hazelton | |
| Portsburgh Court | nicola.hazelton@ed.ac.uk | Nicola Hazelton | |
| Sugarhouse Close | nicola.hazelton@ed.ac.uk | Nicola Hazelton |
Family/Group Flats
| Site | Accommodation Manager | ||
|---|---|---|---|
| Blacket Avenue | Blacket-Avenue@ed.ac.uk | Carol Anderson | |
| Crown Commissioners | Crown-Commissioners @ed.ac.uk | Carol Anderson | |
| West Nicolson Street | West-Nicolson-St @ed.ac.uk | Carol Anderson | |
| Dalkeith Road | Dalkeith-Rd@ed.ac.uk | Carol Anderson |
Support staff and their roles
We offer support both to new students and also those returning to our accommodation for a second or subsequent year. The mechanisms through which support is delivered vary slightly from one type of accommodation to another.
Self-catered flats
Accommodation Managers
University flats are managed by an Accommodation Manager (AM), a full time member of staff working Monday - Friday who is not personally resident in the accommodation. In addition to dealing with all aspects of the maintenance of the accommodation, AMs are also responsible for providing pastoral care and resolving any discipline issues that may arise. Your AM should normally be the first point of contact if you are experiencing problems.
Resident Assistants
In those blocks of flats which are designated for new students (primarily first years) we employ students as Resident Assistants (RAs). They must be in their second year (at least) and have experience of living in shared accommodation. Unlike AMs, RAs are actually resident in the property and they are on duty (on a rota basis) each night and weekend during the semester. They have a vital role in organising social and sporting events for residents. If a student feels lonely or that they are becoming isolated, the RA will visit and try to introduce them to others or encourage them to attend social functions. If the RA feels there is a deeper problem, the matter will be referred to the AM.
Out of hours assistance
The RAs have office hours on a regular basis to answer student queries and resolve issues that arise out of normal business hours. Upon arrival at your site please refer to the information provided by your Accommodation Manager regarding site specific office hours. Each night and weekend there is an RA on duty who can be contacted via the Reception Centre at Pollock Halls. In cases of extreme emergencies, an Accommodation Manager can be contacted outside normal working hours by contacting the Reception Centre at Pollock Halls. This call out service is only intended for real emergencies - matters which cannot wait to be resolved until normal office opening hours.
Halls
Accommodation Managers
All University halls and residences are managed by an Accommodation Manager (AM), a full time member of staff working Monday - Friday who is not personally resident in the accommodation. Unlike their counterparts in University flats, AMs in halls are less likely to be involved with providing pastoral care or resolving students' problems.
Wardens
Wardens in halls are members of University staff (or, exceptionally, postgraduate students) and are employed to look after students' interests while they are living in University accommodation. They are appointed to a specific house and are resident within that house. Wardens have responsibility when required for pastoral care and for student discipline within their house. Wardens are assisted in their duties by Resident Assistants (RAs). The actual number of staff varies depending on the size of the house concerned. Any students who are experiencing difficulties should be referred in the first instance to their Warden.
Wardens can be contacted via their house email address, some houses also run office hours which are times when an Resident Assistant or Warden will be available for face-to-face contact in the House Office.
Resident Assistants
Resident Assistants in Pollock Halls have experience of living in shared accommodation. They too are responsible for planning the social events calendar for the house. Like their counterparts in the flats, Resident Assistants serve on the duty rota with the Wardens for after hours emergencies each night and weekend during the semester. If a student feels lonely or that they are becoming isolated, the RA will visit and try to introduce them to others or encourage them to attend social functions. If the RA feels there is a deeper problem, the matter will be referred to the Warden.
Pollock Halls on call out of hours
During semester, one of our staff (Warden or Resident Assistant) is always available to be contacted outside normal working hours. They can be contacted via the Reception Centre at Pollock Halls. This call out service is only intended for real emergencies - matters which cannot wait to be resolved until normal office opening hours.
This article was published on Mar 25, 2013