Overview
The University of Edinburgh is committed to enhancing the experience of our students.
We aim to ensure that our teaching, support services and student union activities provide positive experiences and opportunities for our students.
If we are to achieve that aim, it is important that we know what is and is not working. The University values feedback from its students and gathers this in a number of ways. We endeavour to listen to student concerns and to ensure they are dealt with appropriately.
Feedback
There are a number of ways students can consider providing feedback on their experience at the University. These could include speaking to your class representative or inputting to your area’s staff/student liaison committee, or meeting with your director of studies or supervisor, or by contributing to the Student Representative Council at EUSA.
Feedback need not be negative, in fact it is really helpful for us to know about examples of good practice or good service which we might be able to share with other areas of the University.
Each January, final year undergraduate students are encouraged to participate in the National Student Survey (NSS). The NSS is run by the Higher Education Funding Council for England and gathers views from final year students on a number of areas including assessment, feedback and academic support. The Survey results help inform future students about studying at Edinburgh and assist the University in identifying where things are going well and where changes may be needed to improve the student experience.
Complaints
The University recognises that there will be occasions when students will wish to raise more serious concerns about issues relating to their experience at the University. We strongly encourage and indeed expect students and staff to try to find a way to resolve problems informally and locally in the first instance. However we appreciate that sometimes this may turn out not to be possible for a variety of reasons. The University has a student complaint procedure through which students can formally raise a serious complaint relating to an aspect of their experience at the University.
This article was published on Jul 20, 2010