Duncan coordinates user support and training development, and schedules the workloads of our editorial team members. He is also interested in the ways we can use website analytics to understand users and improve websites.
Duncan also organises the monthly Web Publishers' Community session that provides web publishers with a forum to learn, share, network and socialise with other staff from across the University.
Web Publishers Community sessions
Duncan has worked for the University for over 12 years in a number of user support roles and has been with the Website Programme since 2014.
Responsibilities & affiliations
- Supporting EdWeb users
- Developing CMS training and support
- Writing and delivering training
- Organising Web Publishers' Community meetings