Information Services

IS Helpline Operating Hours

The IS Helpline provides comprehensive IT support for University users.

Regular semester operating hours

Weekday IS Helpline - Staffed Operating Hours IS Helpline - Phone service availability
Monday 08:00 - 20:00 09:00 - 17:00
Tuesday 08:00 - 20:00 09:00 - 17:00
Wednesday 08:00 - 20:00 09:00 - 17:00
Thursday 08:00 - 20:00 09:00 - 17:00
Friday 08:00 - 19:00 09:00 - 17:00
Saturday 09:00 - 17:00 n/a
Sunday 11:00 - 19:00 n/a

Remember to check the University's Service Status and Service Alerts webpages, which are updated regularly to reflect the current status of the main services, and also to have a look at the IT & Computing FAQs and IS Alerts Twitter feed for further information to assist you with any issue you might have.