Schools & departments
A list of frequently asked questions. If you have a question that is not covered here, please contact us.
I never collected my student card when I started. What should I do?
I have finished my course but not yet graduated. Will my card still be active?
I haven’t received a staff card
Will I still be able to use my staff card once I have retired?
My visitor card has expired. What should I do?
What are the University card terms and conditions?
My card is damaged and doesn’t work any more. What should I do?
My card has been lost/stolen. What action should I take?
My card has expired. How do I obtain a replacement?
How much will a replacement card cost?
I cannot get access to my building using my card. Why?
I can’t remember my PIN for my card.
Can I punch a hole in my card?
My card is not faulty but does not work with cashless catering
I still have a red or white card
How can I find out more about cashless catering?
If you require advice or additional support not found in these pages contact the IS Helpline.
Contact the IS Helpline