Information Services

Software Services Contact Details

Software services is a small background team who administer certain software site licenses and bulk purchase deals on behalf of the university.

 

Help and Support for Software

Please contact the IS Helpline for technical expertise or guidance on using or installing your software purchase or for any other help and support issues.

Contact the IS Helpline

Office Address

Address letters, forms etc for the team to:

Software Services Team,

Information Services ITI division,

Room 2031 JCMB, Kings Buildings,

Peter Guthrie Tait Road,

Edinburgh

EH9 3FD

EIT route

To find us in the EIT system choose:

Information Services,

> IT Infrastructure,

>> Software Services.

Email for sales

There is an separate email address to contact Software Services in confidence regarding a sale or to dicuss pricing for deals.

Please use the confidential email address is.software.sales@ed.ac.uk

Email for confidential codes

If you need to contact us to request or verify software codes, do so outwith the normal help system.

Please use the confidential email address is.software.codes@ed.ac.uk

DO NOT cc the normal help email.

Twitter

We have a twitter account to tweet news about the software we administer. Follow us or tweet us with your software news.

Follow us @UOESoftSrv

Software Wishes

Follow this link for more information on registering interest for new software deals or requesting software packaging for managed desktops.

Details for making software requests

Team Members

Joyce Anderson
deals with license administration and software distribution.
Alison Cairney-Page
The newest team member, deals with the accounts and billing.
Frances Provan
as software co-ordinator deals with site licenses and other agreements.