Information Services

Help and Support

Details of the support offered on a day-to-day basis.

UniDesk guides

Supplier Manual

Documentation for all modules, produced by the supplier TOPdesk. Please note that information may partially differ from our installation which has been customised to fit specific requirements.

UniDesk historical guides

Some historical documentation may still be referenced but the screenshots may not match.

Additional guides for Team Admins

Service Management Process

Access is by request to the IS Helpline.