Help and Support
Details of the support offered on a day-to-day basis.
UniDesk guides
UniDesk historical guides
Some historical documentation may still be referenced but the screenshots may not match.
Reports Training Guide V.4 (in pdf format)
Analyst Training Guide for Problem Management V.4 (in pdf format)
Problem management for incident management operators video instructions V.4
Additional guides for Team Admins
Service Management Process
Access is by request to the IS Helpline.