Change and move extension numbers, pick up groups and level access requests.
If you are moving offices and wish your extension number to come with you, please contact Telephone Operations to arrange this. Early notice is appreciated (particularly where multiple extensions are involved), even if the precise date is not yet known.
Exactly how the move is handled (and the costs involved, if any) depends on the precise circumstances, such as whether your existing handset is VoIP or analogue. The following paragraphs offer general guidance, but Telephone Operations will be able to provide greater detail.
If your old office has an analogue telephone:
If your old office has a VoIP telephone:
Note that if you are moving as a group into a new or newly-refurbished building, it is likely that your Move Coordinator will be aware of special arrangements for transferring extension numbers. (If you are the Move Coordinator, please contact Telephone Operations as early as possible to make arrangements.)
If you want to have an entry in the Telephone directory changed, please use the Telephone directory changes form - see the link below.
If you wish to cease an extension and have it removed from your bill, please use the cessation form below. Note that this form requires EASE authentication, and can only be used if you are a telephone billing contact for the extension(s) in question. If you are cancelling a VoIP extension, the handset will be recovered by Telephone Operations.