Information Services


UniDesk for Edinburgh Napier University

After signing up to UniDesk earlier this year, Edinburgh Napier University have now successfully gone live.

UniDesk logo

Students and staff, at Edinburgh Napier University, now have an efficient, up-to-date tool for logging and managing their IT enquiries.

The University of Edinburgh was one of three universities to originally develop the UniDesk product in 2010: a service management tool used to manage call volumes to front line IT Service Desks. The particular advantage of UniDesk is that it is tailor-made for the higher education sector. Available 24/7, the five UniDesk modules are tailored to further and higher education process flows, allowing consistent service availability of above 99.9%. 

We are really happy that we are up and running, and are looking forward to being part of the UniDesk family.

Dawn DoddsEdinburgh Napier University