Help and support

To access our video and audio content you will need to have specific software installed on your computer.


The majority of our video content requires you to have Flash installed on your computer.

Most computers will already have this installed. If you are experiencing problems you can download the latest version from Adobe.


Our audio podcasts are provided in MP3 format. An MP3 file is an audio file that is suitable for download over the internet.

You will need MP3 player software in order to play the files.

Software is widely available for free. A few of the main ones are:


Podcasting is the method of distributing multimedia files over the Internet using syndication formats, for playback on mobile devices and personal computers.

Usually a podcast features one type of 'show' (audio or video), with new episodes released either sporadically or at planned intervals such as daily or weekly.

Once you subscribe to a for a podcast series, all subsequent episodes will be automatically downloaded to your computer or device.

There are many ways to access and listen to podcasts. Some of the most popular podcast managers are:

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